Privacy policy

We at the Real Madrid Foundation Football Program Kuwait (“we,” “us,” or “the Academy”) are committed to protecting your privacy and the personal information of our participants and their families. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you interact with our website, enroll in our programs, or otherwise engage with our services.

By using our website, enrolling a participant, or providing personal information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We collect the following types of information:
Personal Information Provided by You
• Parent/guardian name, email address, phone number, and address.
• Participant’s name, date of birth, gender, and any relevant medical or health information (provided voluntarily for safety purposes).

• Payment details (processed through secure third-party payment gateways; we do not store full credit card information).

• Any correspondence or feedback you send us via email, forms, or other communication channels.

Information Collected Automatically
• Website usage data, such as IP address, browser type, device information, pages visited, and time spent on our site (via cookies or similar technologies).
• We may use basic analytics tools to improve our website functionality.

Information from Photos/Videos
• Images or videos taken during training sessions (with your consent as outlined in our Terms and Conditions).

We do not collect sensitive personal data beyond what is necessary for the safe operation of our football program.

2. How We Use Your Information
We use your personal information for the following purposes:
• To process enrollments, manage registrations, and communicate about program schedules, updates, and renewals.

• To ensure the safety and well-being of participants (e.g., using medical information in emergencies).
• To process payments and issue receipts.
• To send important administrative communications (e.g., session cancellations, venue changes).
• To improve our services and website experience.
• For promotional purposes, such as sharing photos/videos on our website or social media (only with prior consent or as agreed in the Terms and Conditions).

3. Sharing Your Information
We share personal information only in limited circumstances:
• With coaches and staff who need it to run sessions safely and effectively.
• With third-party service providers (e.g., payment processors, website hosting, email services) who are contractually obligated to protect your data.

• With the Real Madrid Foundation (headquarters) if required for official reporting or certification purposes.
• In case of emergency, with medical or emergency services.
• If required by law, court order, or government authority.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These include:
• Secure storage of data.
• Use of encrypted connections (HTTPS) on our website.
• Limited access to personal data by authorized staff only.

However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

5. Data Retention
We keep your personal information only as long as necessary:
• Enrollment and payment records: for the duration of the program plus a reasonable period for administrative purposes.
• Photos/videos used for promotional purposes: indefinitely, as they form part of our marketing materials, social media posts, and branded content. By enrolling, you grant us irrevocable permission to use these materials as described in the Terms and Conditions.
• You may request deletion of your data at any time (subject to legal requirements).

6. Your Rights
Under applicable circumstances, you have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your non-promotional personal data (where not required for legal reasons or already used in published promotional materials).
• Object to or restrict certain processing.
Note: Once photos or videos have been used in promotional materials (e.g., social media posts, advertisements, or website content), removal may not be possible due to the nature of published content and third-party platforms.

7. Children’s Privacy
Our programs are designed for children. We collect limited personal information from participants (with parental consent via enrollment). Parents/guardians can review, update, or request deletion of their child’s non-promotional information at any time.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the new policy.

9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
• Email: [Info@rmfkuwait.com]
• Phone: [+965 99634868]

Thank you for trusting us with your and your child’s information. We are dedicated to handling it responsibly.