Terms and Condition

Welcome to the Real Madrid Foundation Football Program in Kuwait. By enrolling in our program, you agree to abide by the following Terms and Conditions. These terms are designed to ensure a smooth, fair, and efficient experience for all participants. Please read them carefully before proceeding with enrollment.

1. Program Overview
• Our football academy operates on a seasonal basis, divided into distinct seasons:
• Each season is a fixed program with a set schedule of sessions. Enrollment is for the full season unless otherwise specified in promotional offers.
• Sessions are held at designated venues in Kuwait, with schedules published on our website. We reserve the right to adjust session times, locations, or formats due to unforeseen circumstances (e.g., weather, venue availability, or public holidays), with reasonable notice provided.

* If individual sessions are canceled for any reason (including but not limited to bad weather, venue issues, coach unavailability, or other unforeseen circumstances), the academy will make reasonable efforts to reschedule the session or provide a make-up training session or friendly match within the same season. However, we cannot guarantee rescheduling in all cases, and no refunds, credits, or prorated adjustments will be provided for canceled individual sessions.

2. Enrollment and Payment
• Enrollment must be completed via our website, including payment of the seasonal fee according to the options available at the time of registration.
• Subscriptions are seasonal and non-transferable.
• Payment must be completed using the accepted methods on our website.
• Once enrolled, your spot is reserved for the entire season. No changes to start dates will be accommodated—enrollment begins on the season’s official start date or the date of your registration, whichever is later.
• All fees are non-refundable and non-transferable, except as explicitly stated in Section 5 (Cancellations and Refunds).

3. Attendance and Absences
• Participants are expected to attend all scheduled sessions. Absences for any reason (including illness, travel, personal commitments, or family issues) do not entitle you to refunds, credits, make-up sessions, or extensions.
• Sessions are not prorated or adjusted based on attendance. The seasonal fee covers access to the full program, regardless of how many sessions are attended.
• We do not track or monitor individual attendance for refund or adjustment purposes. It is your responsibility to ensure participation.

4. Freezing or Pausing Enrollment
• Freezing, pausing, or suspending enrollment is not permitted under any circumstances. Once enrolled, you commit to the full season.
• If a participant cannot continue due to medical reasons, you must provide official medical documentation. At our sole discretion, we may offer a credit toward a future season, but no refunds will be issued.

5. Cancellations and Refunds
• Cancellations must be submitted in writing via email to [Info@rmfkuwait.com] or via WhatsApp to +965 99634868 at least 7 days before the season start date to be eligible for a full refund (minus any processing fees).
• Cancellations after the 7-day window but before the season starts will receive a 50% refund.
• No refunds or prorated adjustments will be provided if enrollment occurs during an ongoing season (mid-season enrollment) or once the season has begun, regardless of the reason (including non-attendance, withdrawal, or expulsion).
• If we are forced to cancel the entire season due to reasons beyond our control, we will provide a full refund.
• Refunds, if approved, will be processed within 30 days to the original payment method.

6. Renewals
• Enrollment for each new season opens when we announce the upcoming season’s start date and details on our website.
• Renewals must be completed separately via the website for each season. There are no automatic renewals.
• Priority enrollment may be offered to returning participants, but spots are allocated on a first-come, first-served basis.
• Failure to renew by the specified deadline (if any) may result in loss of your spot.

7. Conduct and Behavior
• Participants, parents, and guardians must adhere to our code of conduct, including respect for coaches, staff, other participants, and facilities.
• Parents and guardians are not permitted to enter the training field or interrupt sessions at any time. All drop-offs and pick-ups must occur in designated waiting areas.
• Parents and guardians must not shout instructions, coach, or give directions to participants during sessions, as this interferes with the professional coaching provided.
• Photography or video recording of sessions is allowed for personal use only, provided it is done from outside the training field, without entering the field, and without disrupting or interrupting the session in any way.
• Disruptive behavior, harassment, or violation of rules (including unauthorized entry to the field, shouting/coaching from the sidelines, or interference with training) may result in immediate expulsion without refund.
• Parents/guardians are responsible for their child’s behavior and must supervise them outside of session times.

8. Health, Safety, and Liability
• Participants must be in good health to join. By enrolling, you confirm that the participant has no medical conditions that could pose a risk during activities.
• The academy, its staff, and affiliates are not liable for any injuries, losses, or damages sustained during sessions, including those from accidents, theft, or third-party actions.
• In case of emergency, we will provide first aid and contact emergency services, but we are not responsible for medical costs.

9. Intellectual Property and Branding
• The Real Madrid Foundation name, logo, and program materials are protected. Unauthorized use is prohibited.
• By enrolling, you grant us permission to use photos or videos of participants for promotional purposes (unless it is requested by families in advance not to use there kid photos or videos).

10. Changes to Terms and Program
• We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website, and continued participation constitutes acceptance.
• We may modify program details (e.g., schedules, coaches) without notice, but will endeavor to inform participants promptly.

11. Contact Information
• For questions or concerns, contact us at [Info@rmfkuwait.com] or [+965 99634868].
• By enrolling, you acknowledge that you have read, understood, and agree to these Terms and Conditions.